For over 100 years, people have trusted Lennox to make their lives more comfortable. That's a tradition we take seriously. We also realize that for consumers today value means more than just low price. That's why Lennox is committed to offering homeowners the best products available anywhere.
What is the Lennox quality dealer standards program?
Lennox evalutes its independent dealer bi-annually based on professionalism, stability and commitment to excellent service. All Lennox dealers are evaluated on a series of standards that measure commitment to customer service, employee relations, productivity, financial responsibility and other factors important to Lennox customers.
How does the program benefit you?
The program benefits homeowners by establishing the criteria for a consistent level of performance for all Lennox dealers. That means that a homeowner buying a product from a Lennox dealer in Austin, Texas, should recieve the same valuable service as a homeowner puchasing equipment from a Lennox dealer in Buffalo, New York.
Why should dealer standards concern me?
Choosing the right dealer for your heating and cooling needs is every bit as important as choosing a particular brand of equipment. When you purchase heating and cooling equipment, you are making a substantial financial investment in your home and your comfort. You also are establishing a relationship with your dealer. When it comes to selling, installing and servicing your equipment, it's important to have someone you can rely on, someone you trust. The Lennox Quality Dealer Standards Program helps maintain that trust.
What can I expect from my Lennox dealer?
Every Lennox dealership is independently owned and operated. But each Lennox dealer must meet our high standards. That means when you call your independent Lennox dealer, you can count on prompt, courteous and professional service.
And, most independent Lennox dealers provide an extra measure of convenience with extended hours, emergency service, financing packages and year-round maintenance programs.
We invite you to take a close look at your Lennox dealer and decide for yourself. We think you'll agree they're a big reason why you can always count on getting a quality product whenever you call on Lennox.